Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, place an order, or contact us. This includes:

• Personal identifiers: name, email address, phone number
• Delivery details: address, area, and location information
• Payment information (processed securely; we do not store card details)
• Order history and preferences
• Device and usage data collected automatically when you use our platform

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and delivery updates via SMS or email
• Provide customer support and respond to inquiries
• Improve and personalize your experience on our platform
• Send promotional communications (with your consent)
• Comply with legal obligations

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Delivery partners to fulfill your orders
• Payment processors to complete transactions
• Service providers who assist in operating our platform
• Law enforcement or government bodies when required by law

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data by contacting us. We may retain certain information as required by law or for legitimate business purposes.

5. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience. For more details, please refer to our Cookie Policy.

7. Your Rights

You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data. To exercise these rights, please contact us at support@zffoods.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us via our Contact Us page or email us at support@zffoods.com.